We understand that your privacy is very important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website and Hotel and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Nira Alpina uses and stores your data for fulfilling a contract with you and where it is in our legitimate interests to use your data to manage your stay and associated services with it at our Hotel. With your consent we send you special offer information from time to time. You may withdraw consent for marketing at any time by writing to us directly.
What data do we collect?
To enable us manage your visit and stay at our Hotel we will ask you to provide the following personal details:
- Email Address
- Telephone number
- Payment details
Without this information, we may be unable to process your booking and payment. We obtain these details from you directly and are provided with them by third party booking systems within the EEA and entities who comply with the EU-US Privacy Shield.
We also have CCTV in operation on our premises for safety and security purposes.
What do we do with your data?
We use your information to manage your reservation, process payments, maintain internal records, and, where we have your consent, to provide you with promotional marketing offers.
The Hotel will never share or sell your data outside our company except where a third party requires the data as part of our normal service provision to you. These may include payment processing and marketing services. Credit and debit card payments are processed by a PCI DSS compliant third party and encrypted using secure server technology. We never store copies your card or payment details.
We use Mailchimp for marketing purposes. Mailchimp is part of the EU-US Privacy Shield and provides data protection to standards similar to data protection in Europe.
If you decide you can choose to Opt out of our marketing mailing list by writing to us directly.
You have the following rights:
- the right to access any personal data we hold about you;
- the right to have inaccurate personal data rectified or removed;
- the right to be forgotten;
- the right object to us using your data for any particular purpose;
- the right to data portability; and
- the right to restrict the processing of your personal data amongst other rights.
You have the right to stop marketing at any time by writing to us using the contact details provided below or click on unsubscribe on any email that we have sent you.
We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
How secure is your data?
The Hotel has put in place several security measures to protect, maintain and manage your personal data. We undertake to secure your data using up to date technology and reviewing our policies and procedures on a regular basis.
How to contact us?
Contact name: Fernando Insua
Alpine Hospitality (Switzerland) AG trading as Nira Alpina
Address: Via dal Corvatsch 76, 7513 Silvaplana-Surlej Schweiz
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COOKIES AND PERSONAL INFORMATION
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